Terms & Conditions

Refund, Return & Cancellation Policy

Overview

At Nailed It Global, customer satisfaction is important to us. We strive to provide premium-quality nail services and genuine beauty products. Due to the nature of our business, certain products and services are non-refundable for hygiene, safety, and quality reasons.

By purchasing from Nailed It Global, you agree to the terms outlined below.

Services (Salon Services)

No Refund Policy

All salon services, including but not limited to:

  • Nail Extensions

  • Gel Polish

  • Nail Art

  • Press-On Nail Application

  • Nail Repair

  • Manicure

  • Pedicure

  • Machine Printed Nail Art

  • Removal Services

  • Spa Services

are non-refundable once the service has commenced or has been completed.

Our technicians invest time, products, and expertise into every appointment, making refunds impractical once a service has been delivered.

Service Corrections

If you are dissatisfied with the quality of your service due to workmanship, we request that you notify us within 48 hours of your appointment.

After reviewing your concern, Nailed It Global may, at its sole discretion:

  • provide a complimentary correction,

  • offer a partial correction,

  • or decline the request if the issue is not related to workmanship.

Corrections are not considered refunds.

Situations Not Eligible for Free Corrections

Complimentary corrections will not be provided if the issue arises due to:

  • accidental breakage

  • misuse

  • excessive force

  • improper aftercare

  • picking, biting or peeling the nails

  • exposure to harsh chemicals

  • damage caused by another salon

  • change of mind regarding colour, design or style selected

  • normal wear and tear

  • failure to follow aftercare instructions

Allergic Reactions

Customers are responsible for informing our technicians of any known allergies or medical conditions before the service begins.

Nailed It Global cannot be held responsible for allergic reactions or sensitivities that were not disclosed prior to treatment.

Appointment Cancellations

Appointments may be cancelled or rescheduled up to 24 hours before the scheduled appointment.

Appointments cancelled within 24 hours or no-show appointments may result in:

  • forfeiture of the booking amount,

  • cancellation charges,

  • or restriction from future advance bookings.

Booking fees, where applicable, are non-refundable but may be adjusted against your appointment if attended.

Products (Retail & Online Store)

Returns

We accept returns only under the following conditions:

  • the product is unused

  • unopened

  • in its original sealed packaging

  • returned within 7 days of delivery or purchase

  • accompanied by a valid invoice or proof of purchase

Returned products must be in resalable condition.

Products That Cannot Be Returned

For hygiene and safety reasons, the following items cannot be returned once sold:

  • Nail Polish

  • Gel Polish

  • Acrylic Products

  • Nail Liquids

  • Nail Brushes

  • Nail Files & Buffers

  • Nail Stickers (opened)

  • Press-On Nails (opened or tried)

  • Nail Tools that have been used

  • Beauty Accessories

  • Cosmetics

  • Personal Care Products

  • Clearance Items

  • Gift Cards

  • Digital Products

  • Training Courses

  • Workshop Registrations

Damaged, Defective or Incorrect Products

If you receive:

  • a damaged product,

  • a defective product,

  • or an incorrect item,

please contact us within 48 hours of receiving your order with:

  • order number

  • photographs of the product

  • photographs of the shipping package

Failure to report within 48 hours may result in rejection of the claim.

We reserve the right to inspect the product before approving a replacement or refund.

Exchanges

Products may only be exchanged if:

  • they are defective,

  • damaged during transit,

  • or the wrong product was delivered.

Exchanges are subject to product availability.

If the same product is unavailable, Nailed It Global may offer:

  • store credit,

  • an alternative product,

  • or a refund, at our discretion.

Refunds

Once an approved return has been inspected, refunds (if applicable) will be processed to the original payment method.

Processing times generally range from 5–10 business days, depending on your bank or payment provider.

Shipping charges, convenience fees, COD charges, payment gateway fees, installation charges, or express delivery charges are non-refundable unless the error was caused by Nailed It Global.

Sale & Promotional Items

Products or services purchased during:

  • sales

  • promotional campaigns

  • combo offers

  • festive offers

  • clearance sales

  • discounted memberships

are not eligible for refunds unless they are defective or incorrectly supplied.

Memberships, Packages & Gift Cards

  • Membership fees are non-refundable.

  • Unused benefits remain subject to the validity period.

  • Memberships cannot be transferred without written approval.

  • Gift cards and promotional vouchers cannot be redeemed for cash.

  • Lost, expired or stolen gift cards will not be replaced.

Shipping Returns

Customers are responsible for return shipping costs unless:

  • an incorrect product was delivered, or

  • the item was damaged before delivery.

We recommend using a trackable courier service, as Nailed It Global is not responsible for returns lost during transit.

Right to Refuse Returns

Nailed It Global reserves the right to refuse any return, refund, exchange or service correction request if:

  • the policy conditions are not met;

  • the request appears fraudulent or abusive;

  • products show signs of use, tampering or damage after delivery;

  • false or misleading information has been provided;

  • repeated unreasonable refund requests are made by the same customer.

Product Colours & Images

We make every effort to accurately display product colours, finishes and designs. However, actual colours may vary depending on screen settings, lighting conditions and manufacturing batches.

Such variations shall not be considered defects.

Limitation of Liability

To the maximum extent permitted by applicable law, Nailed It Global’s liability shall be limited to the amount paid for the product or service in question.

We shall not be liable for indirect, incidental or consequential damages arising from the use or misuse of our products or services.

 

NAILED IT GLOBAL – MEMBERSHIP TERMS & CONDITIONS

Effective Date: July 2026

By purchasing or using any Nailed It Global membership, the customer (“Member”) agrees to the following Terms & Conditions.

1. Membership Validity & Transferability

  • 1.1 Memberships are valid for exactly 12 months from the date of purchase. Benefits cannot be extended, paused, or transferred for any reason.

  • 1.2 Memberships are strictly non-transferable. Only the registered member (matching the phone number and ID on file) can use the benefits.

  • 1.3 Membership fees are completely non-refundable, even if the member does not use the benefits, relocates, or becomes inactive.

2. Discounts, Caps & Usage Rules

  • 2.1 Discounts apply only to services and products explicitly listed under the specific membership plan.

  • 2.2 Discounts will be applied on current prices only; service and product prices may change at any time without prior notice.

  • 2.3 Product Purchases: Product discounts apply strictly to retail items meant for personal use and exclude wholesale or B2B buying. For Diamond Pass members, product discounts are capped at a maximum retail spend of ₹3,000 per calendar month. Product discounts apply only to standard MRP items, not on pre-discounted bundles.

  • 2.4 Diamond Guest Discount: The 10% guest discount is limited to 4 guest visits per membership year. The guest must get their service done at the same time as the primary member.

  • 2.5 Membership discounts cannot be combined with any other offers, festival deals, promotional packages, or combo sets. They carry no cash value.

  • 2.6 Discounts do not apply to home services or special custom event designs unless explicitly mentioned by management.

3. Appointment & High-Rush Season Policies

  • 3.1 Appointments are always subject to standard salon availability, and members are strongly advised to pre-book.

  • 3.2 High-Rush Seasons: During heavy wedding seasons, public holidays, or major festival periods, appointment availability may be restricted. Nailed It Global reserves the right to cap service discounts at a maximum of 10% during officially announced peak blackout weeks to accommodate massive public demand.

  • 3.3 Late arrivals beyond 10 minutes may result in shortened service times or immediate rescheduling without any guarantee of a later slot.

4. Studio Rights & Liability Waivers

  • 4.1 Nailed It Global reserves the right to modify membership benefits, pricing, or terms at any time.

  • 4.2 The studio and its staff are not responsible for allergic reactions to products, nail breakage/damage after leaving the premises, or issues arising from improper customer aftercare. Members must inform staff of any nail infections, wounds, or skin sensitivities prior to treatment.

  • 4.3 Abusive, threatening, or disrespectful behavior towards staff or other customers will result in the immediate cancellation of the membership without a refund.

5. Fraud & Misuse

  • 5.1 Any attempt to share, split, sell, or manipulate membership accounts will result in immediate cancellation, a permanent ban from future studio programs, and legal action if required.

6. Limitation of Liability

  • 6.1 Nailed It Global’s total liability for any operational or service claim is strictly limited to the exact membership price paid by the customer. The studio is not liable for indirect losses, travel costs, or lost time.

    7. The “No Double Dipping” Rule (Wallet & Loyalty Interaction)

    • Earning: Clients will not earn loyalty points when purchasing a Pre-Paid Wallet or Service Package (e.g., buying a ₹10,000 Classic Wallet earns 400 points). Clients do not earn additional points when redeeming wallet credit for a service.

    • Redeeming: Loyalty discount tiers (10%, 15%, 20%) cannot be applied to a transaction that is being paid for with Pre-Paid Wallet credits. Loyalty rewards can only be applied to appointments paid via standard cash, card, or UPI.

    8. Package & Bundle Exclusions

    • Loyalty reward points cannot be used to discount the purchase of an Upfront Service Package (e.g., the Classic Gel Habit Trio).

    • Loyalty discounts apply strictly to individual, full-priced a-la-carte services and retail products.

    9. Maximum Deduction Limits

    • Loyalty reward discounts apply to the total ticket value, capped at a maximum transaction value of ₹5,000.

Contact Us

For any questions regarding returns, refunds or exchanges, please contact us:

Nailed It Global

Email: support@naileditglobal.com

Phone: +91 62820 69696

Business Hours: Monday – Sunday | 10:00 AM – 9:00 PM

We are committed to resolving genuine concerns fairly and promptly while maintaining the highest standards of quality and hygiene.

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